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SUPPORT

WATCHDOG

NBS uses proactive, automated alert systems as well as human observation to monitor all infrastructure systems* 24 x 7 x 365. We employ a first response team that acts within minutes of an outage. Like any electrical system, adverse weather can affect your internet service. This is generally NOT due to the actual rain, snow or wind, but to outages somewhere on the power grid. NBS employs redundant links to all of its primary POPs, but severe or violent weather which affects power (severe lighting or power outages due to downed power lines from wind or ice) can affect your internet service. Severe antenna ice accumulation has also been known to attenuate signal and affect connection quality.

WHAT CAUSES ISSUES

The #1 reason for service interruption are site issues. That means that something at your location is causing the problem. Most of the time, a simple radio reboot will fix your problem. Every customer is shown how to reboot their radio. You should do this first before calling in. It is also a good idea to put a battery backup on the power supply that runs your radio. Our radios take very little power, so the smallest battery backup you can find will do. Adding a battery has been know to correct site power problems (dirty power) and permanantly fix wireless connections.

WHAT IS INFRASTRUCTURE

*Infrastructure systems include towers, access points, bridges, servers, etc. They do NOT include the monitoring of individual Internet connections (except for some exceptions) or email accounts.

WHAT NOW?

If you have an Internet issue that you cannot resolve with the information on this page, PLEASE CALL US! We do not know you are having problems unless you let us know. We will first try to resolve the problem over the phone and if we cannot, we will schedule a technician to come to your location to fix it.


HOW TO REBOOT YOUR CUSTOMER PREMISE EQUIPMENT

Having issues? The first thing to try is to reboot your equipment (equipment may look slightly different). 

PROBLEM STILL NOT SOLVED?

Please contact us by phone or email. 
309-944-8823
support@nbson.com

HELP DESK

Downloadable user files (when directed by our tech).

ADDRESS
Network Business Systems Inc.
23834 E. 1260th St
Geneseo, IL 61254

CONTACTS
Email: support@nbson.com
Phone: 309.944.8823
Fax: 866.449.6179